Privacy Policy.

Privacy Policy

How we handle your information.

• Who we are

  Wiseman Residential (“we,” “us”) develops, owns and manages apartment buildings in Los Angeles. This policy describes how we collect, use and disclose personal information through our website.

• Information we collect

  Identifiers and contact information — such as your name, email address and phone number, when you submit the contact form or use the chat.

  Inquiry information — such as the subject of your inquiry, the building it concerns, your messages and your chat conversations.

  Internet activity — such as your IP address, browser type and the pages you visit, collected automatically when you use our website.

  We collect this information from you and from your device. We do not collect sensitive personal information through our website.

• How we use it

  We use personal information to respond to your inquiries, operate and improve our website, and comply with law.

• How we disclose it

  We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose the categories of personal information listed above to service providers that help us operate our website and our leasing business, such as hosting, leasing, email, analytics and chat service providers, for those purposes only. We may also disclose personal information when required by law.

• Applicants and residents

  When you apply for or rent a home from us, we also collect personal information outside our website, including:

  • identifiers and contact information;
  • government identification numbers, such as your Social Security number or driver’s license number, and your date of birth;
  • financial and employment information, such as your income and employer;
  • your rental history and consumer reports from tenant-screening agencies; and
  • lease, payment, maintenance-request and communication records.

  We collect this information from you and from tenant-screening and consumer reporting agencies. We use it to process and screen applications, administer leases, collect rent, maintain our properties, communicate with you, and comply with law, and we use sensitive personal information only for these purposes. We disclose it to service providers that help us operate our leasing and property-management business, such as property-management software, tenant-screening and payment providers, and as required by law. We retain it for as long as your application or tenancy requires and as needed to meet our legal obligations.

• Chat

  The chat on our website is an automated assistant. Messages you send in the chat are processed by our service provider to respond to you.

• Cookies and analytics

  We use necessary cookies and browser storage to operate our website and remember your choices. With your permission, our website loads Google Maps, whose provider may collect information about your use of it under its own privacy policy. You can change your choice at any time using Cookie preferences. We use an analytics service that does not use cookies and does not identify you. Our website does not respond to Do Not Track signals.

• Resident and applicant portals

  The “Resident login” and “Applicant login” links lead to portals operated by a third party, which are governed by the terms and privacy notice shown there.

• How long we keep it

  We retain personal information only as long as reasonably necessary for the purposes described in this policy. Personal information submitted through our website is retained for no longer than 30 days, unless it becomes part of an active leasing inquiry, application or tenancy, in which case it is retained as long as that relationship requires and as needed to meet our legal obligations.

• Your California privacy rights

  If you are a California resident, you have the right to request that we disclose the personal information we have collected about you, delete it, or correct it, and the right not to be discriminated against for exercising these rights. Because we do not sell or share personal information, or use sensitive personal information for purposes other than those permitted by law, the rights to opt out and to limit do not apply.

  To make a request, call us toll-free at (800) 208-1158 or write to us at Wiseman Residential, 1520 Federal Ave, Los Angeles, CA 90025. We will verify your request by matching information you provide with information we hold. You may use an authorized agent, and we may ask the agent for proof of authorization. We will respond within 45 days.

• Changes to this policy

  We may update this policy from time to time. The effective date above shows when it was last updated.

• Contact

  Wiseman Residential · 1520 Federal Ave, Los Angeles, CA 90025 · +1 310-473-3000